FAQ – University Gastronomy

On this page, we answer the most frequently asked questions about our canteens

We offer a varied selection of breakfast and snack options across all our locations. At some locations, we’re also open into the evening. Most guests visit our canteen at lunchtime. It gets particularly busy at 12 noon. For anyone who can plan their lunch break flexibly, we recommend visiting the canteen before 12 noon or after 1 pm. We provide information on our current opening hours via our various communication channels.

We offer a varied selection of breakfast and snack options across all our locations. At some locations, we’re also open into the evening. Most guests visit our canteen at lunchtime. It gets particularly busy at 12 noon. For anyone who can plan their lunch break flexibly, we recommend visiting the canteen before 12 noon or after 1 pm. We provide information on our current opening hours via our various communication channels.

Our online menu and the Mensa+ app show the current offerings in our canteens. The app also provides updates and allows you to give direct feedback on the dishes. The meals on offer are illustrated and show what the finished dish looks like (actual dishes may vary).

The digital menu includes information on nutritional values, ingredients and allergens for each dish. A CO₂ score also indicates how high or low the CO₂ footprint of each dish is.

 

We, as the Studierendenwerk West:Brandenburg have the social mandate to provide fresh and affordable food for students. We can achieve this because part of the costs are subsidised by the state of Brandenburg and by your contributions to the Studierendenwerk.

Details on payment options can be found here:

Of course we disclose all allergenic ingredients and food additives to our guests. You can find them on the screens in our canteens or on the printout of our offers. The corresponding explanations can be found in the legends, which are displayed in our facilities. Our website offers explanations via the corresponding abbreviation. If you have any questions on the ingredients, please do not hesitate to ask our employees in the canteens directly.

Note: We cook and label our dishes very carefully. Nevertheless, in large kitchens it is possible that during the production process ingredients may be mixed with other ingredients. This is why we cannot entirely exclude that the labelled food contains no other ingredients.

You can pay quickly and conveniently with your student or staff ID card. The card can be topped up with the desired amount at the top-up machines in our canteens using an EC/debit card and can then be used for cashless payment at the cashdesks.

Information for employees of the University of Potsdam: Your staff ID card does not have a payment function. Please show your staff ID card at the till and pay the corresponding amount in cash. Alternatively, you can use a MensaCard. When paying with a MensaCard, the meal price of category 3 will be charged.

Further information on payment options can be found here.

Some of the canteens prepare lunch for the children of students every day and deliver it to the childminders as well as to the nurseries close by the university locations.

Digital screens in our canteens are used to provide information and orientation. They display, among other things, meal plans, notices, and announcements from the Studierendenwerk.
This guide explains how content of the universities can be submitted for display – covering technical requirements as well as design recommendations. This service is primarily intended for institutions or groups of the university that wish to reach canteen guests with their information through our screens.

Download the guidelines here.


You cannot find an answer to your question here? Please contact us!